Returns policy

This Policy describes the terms and procedure for returning goods purchased through the website https://sb.sale (the “Platform”), as well as refunding paid funds. The Policy is an integral part of the Public offer.

1. General provisions

• The Platform is operated by Sell bai World LLC.
• Goods and services on the Platform are sold by third parties — Sellers. Returns are processed with the participation of the Seller and the Platform Operator.
• This Policy applies to orders paid through the Platform’s payment instruments.
• Consumer protection laws of the Kyrgyz Republic take precedence over any terms that worsen the position of the consumer-buyer.

2. Return periods

• Goods of proper quality: the Buyer may refuse the goods within 14 calendar days from receipt if the goods have not been used and their appearance, consumer properties, labels, and documents have been preserved.
• Goods of improper quality: a claim may be made within the warranty period established by the Seller or manufacturer, and if absent — within 2 years from the transfer of the goods.
• Undelivered goods: if the goods are not delivered within the agreed period, the Buyer may demand a refund.

3. Goods not subject to return

Goods of proper quality included in the list approved by the legislation of the Kyrgyz Republic are not subject to return or exchange, including:

• medicines and medical products;
• personal hygiene items;
• perfume and cosmetic goods;
• underwear and hosiery;
• jewelry made of precious metals and stones;
• goods custom-made to the Buyer’s individual requirements;
• food products, plants, and animals.

4. Return procedure

1. Log in to your account on the Platform and open the required order.
2. Click “Return item” and select the return reason (item did not fit, defect, does not match the description, etc.).
3. Attach photos of the goods and, if necessary, the packaging.
4. Wait for the Seller’s response. If the Seller does not respond within 3 business days or a dispute arises, contact Platform support.
5. Agree on the method of returning the goods. The Seller sends the address and instructions through the account.
6. After the Seller receives the goods and confirms their condition, the Operator initiates the refund.

5. Delivery costs for returns

• If the return is related to poor quality, mismatch with the description, or a Seller error, the Seller bears the return delivery costs.
• If the Buyer refuses goods of proper quality, the Buyer bears the return delivery costs unless otherwise agreed with the Seller.

6. Refunds

• The refund is made using the same payment method that was used for payment.
• The standard refund period is up to 10 business days from confirmation of the return by the Seller, excluding bank and payment provider processing times.
• For international payments and currency conversion, the exchange rate is determined by the bank and payment provider at the time of the transaction; exchange rate differences are not compensated.
• Fees of payment systems and delivery services paid to third parties are not refunded.

7. Disputes and mediation

If the Buyer and Seller cannot reach an agreement, the dispute may be referred to Platform support. The Operator acts as an independent intermediary and has the right to:

• request photos, videos, correspondence, and other evidence from the parties;
• hold funds until the dispute is resolved;
• decide on a partial or full refund to the Buyer;
• apply sanctions to the Seller in case of established violations.

8. Order cancellation before shipment

The Buyer may cancel the order before it is shipped by the Seller without additional conditions. Paid funds are returned in full within the timeframes specified in section 6.

9. Support contacts

For questions related to the return of goods and funds, contact us:

• Email: info@sb.sale
• Phone: +996 704 309 765
• Chat with support in your account on the Platform.